As indicated by Tremendous Maid, “Homejoy’s low pricing model has hurt the players in the cleaning industry, who adhere to laws and provide the right treatment to employees, in the form of loss of market share and loss of trust in the eyes of the client. The customer complaints at Homejoy Inc. range from inconsistency of service, theft, late arrival of cleaners to early departures and last minute cancellations. In this industry we believe that the basic expectations a client holds are a clean property after the service has been provided and a sense of security with an unknown person coming in to clean their property. When startups like Homejoy violate the above expectations it destroys the trust built between other companies in the industry and the customers. It also hampers the funding of new start ups as banks and investors now find it a risky space to make investments in.”
‘Cavete User’! We urge you to be vigilant when you receive a very low priced offer from a cleaning company to protect yourself and avoid any more ‘Homejoy’s’ in the making. In such cases wear your ‘curiosity hat’ and question the company on the status of its cleaners.
Have a great weekend!