Some people might think that since residential or commercial cleaning isn’t exactly rocket science, the operation of the company shouldn’t be any big deal.
But, that is incorrect.
The truth is that a cleaning service company has all of the work and attention to detail that goes into running any other sort of business. In fact, service businesses tend to require even more time and work than any other sort of company.
Because any time you are dealing with the public and performing a service, you must of necessity deal with many personal opinions, needs, demands and special requests.
There is a lot that goes into providing a great cleaning service experience to you.
First of all, we must find and hire suitable employees. A background check is run on each and every person we hire and send out to clean. But before being sent out on a job, every employee must undergo a thorough training program to ensure that the work will be done up to our standards….and yours.
We stand behind our work, so if you aren’t happy with the service you received from us, we will make it right with you. Therefore, it is better for everyone concerned if we make sure our employees are trained correctly so as to get it right the first time.
We must also be licensed, insured and all of the other 1,001 things that go into the day to day running of any business.
The operation of a good cleaning service company requires a lot of hard work, diligence, high quality employees, a commitment to excellence and customer service that is second to none.
A Day in the Life
A typical day in the life of a cleaning service begins with ringing phones and lots of emails pending for review and response. In any given day we have several hundred calls / emails to respond to and we try to do them all in a very timely manner. Some client requests require lots of coordination before we even respond to that client in terms of scheduling, ensuring we can move things within our schedule to accommodate that particular client, making sure that we have enough vehicles to make the changes and employees, etc.
Clients and potential clients are emailing / calling to:
- Inquire about the scope and range of our services
- Schedule a cleaning of a home or commercial space
- Request an onsite visitation if it’s a commercial facility
- Communicate a special request for an upcoming cleaning visit
- Or any number of other things
Sales people call multiple times throughout the day hoping to get a sale or a meeting with one of the owners. Random visitors stop by the office just to chat for a few peoples and catch up…. because we are helping to lead the Hyde Jackson Business Association, we also get people coming by to find out what is the association, how we can help them with their business or community events, etc. – really in 1 day we see many people – the best ones are when current clients stop by to drop a key because we get to meet them in person and put a face to a name which is always very cool!
People looking for a job come to our offices to fill out an application.
New employees show up to be dispatched for their training sessions and we are coordinating and meeting to figure out how to best service our customers / members.
We are juggling the work schedule of all employees, trying to accommodateate requests for time off.
We are making calls to replace an employee who has called in sick or for another reason, won’t be able to work his or her scheduled hours for the next day.
We are taking care of administrative tasks such as taxes, payroll and planning for the future (sometimes looking a month or 2 ahead in the schedule to ensure we don’t miss a holiday etc). and a whole lot of other things that add up to a very full day for everyone in our office!
If you had the vague impression that a cleaning service is a sort of low rent type of business because cleaning is considered by some people to be a menial type of job….think again!
Sometimes I too find myself smiling because I cannot believe all the aspects that are in synch to make Tremendous Maid the best residential company that it can be. I feel like a proud mother of an awesome company!
Our office sometimes goes from calm where everything is going well to Nisaury or myself calling the office assistant/s to figure out what happened and/or what went wrong and how we are going to fix it so it doesn’t happen again….the best thing is that I love it all, I love what we do and how we do it…we have so many challenges to work on and that’s what makes it exciting.