Do you find yourself wondering how much to allocate to cleaning costs in Boston, MA? But its so hard to find out because people don’t normally share this info…so we did a client survey to figure out how much they spend as a percentage of revenues in cleaning services. We surveyed mostly Property Managers and Administration Managers / Office Managers of Professional Office Spaces (Marketing Offices, Information Tech Offices, etc.). Its important to know that this is only for Boston Metro Area —the data would vary widely depending on location.
We figured 2 important things that may help you if you are trying to put a cleaning budget together for your business. #1 The Janitorial / Cleaning costs as a percentage of gross revenues depends heavily on how many employees these companies have in that particular branch / office. And #2 how many visitors normally visit the facility.
Basically, Managers who reported allocating 1% of their revenues in cleaning costs have 2 things in common: #1 they have more than 10 employees in the facility and some visitors on a daily basis coming in and out of that particular facility. And #2 The companies spending less than 1% in cleaning costs have less than 7 employees and almost no visitors on a daily basis to their place of business.
The companies who spend 2% or higher in cleaning costs per year have more than 25 employees working from that specific facility and have a high number of customer visits to their place of business. For example, a high end building that we clean for in Boston – spends 3% of their revenues in cleaning costs, its a high-end condo building and the building normally has over 50 employees throughout the day. We clean 7 days per week. This high-end residential building is allocating 3% of their gross revenues to cleaning costs because of the type of condo-owners and their needs for a 5 star cleaning service 7/days per week.
View the infographic here. And find out what these managers also said is most important to them from a cleaning service company.
Keep in mind that cleaning costs don’t have to be high to be effective. Every company is different, you have to find a company that can understand your needs. The more info you share during your meeting with the different janitorial companies, the better they would be able to put together a proposal that makes sense to address your needs.
I hope this has been helpful!
Yesterday, I had the great pleasure of meeting with Cole Young, a partner at Strang, Scott, Giroux & Young LLP, a law firm which primarily focuses on construction and commercial real estate transactions and litigation. I got the opportunity to get some valuable advice from Cole. I wanted to take the opportunity to share some of his blog posts here because I found them to be of great value.
BTW – this doesnt apply only to construction, this statute applies to any of us hiring contractors to perform work/services for us –including Property Managers, Office Managers, Developers, Business Owners, etc.
Directly from Cole’s blog post: “In most construction projects, general contractors require subcontractors to indemnify the general contractor for the subcontractor’s negligent actions. Meaning, if the subcontractor’s negligence causes injury to a third-party and that third-party sues the general contractor, the subcontractor agrees to defend the general contractor. Often times, general contractors will attempt to go a step further and seek indemnification from the subcontractor for injuries beyond the subcontractor’s control. In Massachusetts, such provisions are void.” Read the full blog post here http://www.strangscott.com/subcontractors-indemnification-with-general-contractor-is-it-void/
Also if you are looking to get some good advice on Non-Competes Agreements, here is a great blog post on the matter. We use Non-competes so I found this post fascinating!
Have a great weekend!
p.s. And a blog on How to Protect your confidential business info here 😉
As a worker if you work in a dirty environment there is only so much you can take, so after a while you have to stop your paid work to clean up. Emptying bins, washing cups or just generally dusting machinery and work surfaces, has to be done sometimes. No one enjoys picking up a dirty phone or dialling on a grease covered keypad. These are the sort of things that build up when proper cleaning services are not used. As a worker it distracts you from what you are paid to do and as a boss, why are you paying trained or qualified staff to empty bins? If you are the boss cleaning your own work space, then this is an unproductive waste of your time.
When you are on a tight budget as everyone is nowadays, cleaning may seem to be a big outlay for no return, but the actual return you gain is more productivity from your staff, more focussed work and direct action. Everyone needs to drink liquids through the day, so eventually the cups have to be washed and someone has to do it. So what you need to consider is exactly what you need cleaners to do. This may seem obvious but when you start to look at cleaning companies in the area you start to realise not every corporate cleaning company is the same.
First what needs doing to keep your offices clean and tidy? Do the bins need emptying daily or twice weekly? Do you need the carpet hoovering and the floor moped in the kitchens or dining areas, and how often? Who washes the mugs, or do you use vending machine cups and if so does this cause a need for more bins to be emptied. Do your kitchens stay fairly clean or do people leave them in a mess? If they are in a mess they can definitely be a health hazard if not cleaned daily. The toilets are another area that really need cleaning daily in a big company. This is an area that should not be left to chance and if you are a really big company or in the food business then more than once a day may be necessary.
Once you have found what you need then you should talk to a few companies, many will give you quotes for their services, but how many will discuss your needs and tailor their services to fit. That is why, here at Boston’s Best Commercial Cleaning Company we build our services around you. We will happily discuss your needs and we will build the right cleaning package around your needs and within your budget so that you can have happy workers in a clean environment
The work place is a common source of stress in our lives and working in a dirty environment can contribute to the stress of the job, making the employee less likely to want to be at work. If you visit someone who’s house is untidy and dirty it is human nature not to want to stay too long. You get out of there as fast as possible and this is how people feel about a dirty workplace.
A clean environment with a fresh atmosphere makes people feel happier. Happier staff are much more productive and inventive, than unhappy staff. Happy staff will also give a better image to your clients and suppliers when they communicate with them, their happiness shows. Just as unhappy staff are likely to be more sharp and matter of fact, making them feel unapproachable and not easy to communicate with. Basically a good work environment has been proved to raise efficiency, cooperation, initiative, and moral which results in people being more focussed achieving results faster and generally being more productive.
If people feel they have to come to work even if they are unwell, this can also have an adverse effect on other staff moral and hence your bottom line. A study has shown that ill worker can be more of a distraction to the staff than a benefit, as no one can fail to notice them coughing and sneezing and this can be disruptive in meetings and also spreads the germs to other staff, causing a whole department to become ill. These germs will also spread so much more easily if the workplace is not properly cleaned
If you are not sure how well your cleaning program is affecting your staff, then it is time to find out. If you are a small company talk to them, if you are a large company then maybe an email survey with room for suggestions. It is important you get the right answers not the ones you want to hear so make sure your contact is in a way that your staff feel they can be honest. They may have been complaining to their managers for some time about the state of the place but if the managers are also of the mind that cleaning is an unimportant cost, then the complaints, suggestions and ideas may have gone unnoticed. Walk around the offices unannounced and observe for yourself how clean the workplace and how happy the staff are. Then you can see with your own eyes if your cleaning regime needs revamping to make your productivity improve, or whether you think you have it right
If people are not happy in their workplace they often hunker down and look very busy, but the truth may be totally different. If the person who is hunkered down is suffering from low morale, feeling unappreciated and does not want to be there, how would you tell and would it really matter if they are getting on with their job? Well actually yes it does matter, it matters a lot.
You see someone who is feeling like that is working hard but they are not being as productive as they could be. Their mind is distracted. They would rather be somewhere else, anywhere else but here, and that is ticking along in the back of their mind. They are robotically carrying out procedures and completing tasks but there is no flair, no imagination and most importantly no incentive. To be honest they do not really care whether what they do is constructive or not. You see people who have to work in a dirty environment feel that the bosses do not care. They feel like numbers not people and as such they have no real loyalty to the business or drive to excel.
If this was true of your sales office you would not be making many sales. Sales people need to have energy and drive, they need to have a desire to pull in the customers and to seal that deal. They can only do this in a clean fresh environment. Even if they come in first thing in the morning all rearing to go, a dirty environment will gradually bring them down. Not even consciously, but by mid-morning or lunch time they will be feeling deflated as they look for things behind and around yesterday’s dirty mugs, or paper cups that will not fit in the recycling bin.
So it is very important that your employees have a clean workplace, clean toilets and clean rest areas and kitchens. This will not only improve their moral, lift their energy and make them feel pleased to work here, it will also keep germs at bay so that people are working in a much healthier environment and this will show by less absenteeism.
Having seen the detriment, it can do to a business to not have a clean and healthy workplace. Then it makes so much sense to have a good cleaning regime. If you think your cleaning regime is not doing the job, then we are happy to talk to you about what could be done to improve the working environment of your staff.
The first signs you may have them are noticing small red spots on the bedding waking up with itchy welts. The bites themselves can leave no marks at all and unless you are irritated by the bite or have a slight allergic reaction to them you may not notice them at all. Although the bugs do not carry anything infectious to humans they can become a problem in apartment buildings and they may move through the building from apartment to apartment.
If you think you may have them in your home, then you need to look for small dark patches and stains where they congregate there may also be a slight sweetish smell. If you think you see one, then it is useful to put it in a container to show your apartment manager. If you cannot find one but still suspect that they are in your home, then you need to tell your apartment manager in any case.
Bedbugs are once again a regular pest especially in apartment buildings and if you have bed bugs neighbouring apartments need to be checked and possibly treated at the same time as yours. These small insects can easily move from apartment to apartment and if they are not all treated and every insect killed the infestation can start again.
It is important that apartment managers and landlords recognise the importance of eradication of these insects because although they are not really harmful to humans, they can just keep spreading if not controlled. They are seen as disgusting by the general populous and their mere presence in some one’s home can cause them anxiety.
If you live in an apartment or multi-family housing and have bedbugs it is essential that the housing manager or landlord is advised of the situation straight away. Your area and all surrounding areas need to be checked and treated. It is not probably possible for you to get rid of them on your own. The insects move easily between rooms and apartments, and is likely that other areas are also infected whether the tenants are aware of it or not.
It depends what county you are in as to whether the extermination can be carried out by a normal janitor or needs to be done by a registered company when tenants are involved, so it may just be wise for the landlord or apartment manager to arrange for a certified company to carry out the work as the apartments all need to be treated at the same time to be sure that all the insects are found and none are left to breed and re-infest the building.
We knew that if we were to grow the business and continually succeed, we needed to stay in the present moment to attend to our clients, always look ahead to discover where we want to go, and remember where we came from, to recognize our strength in gratitude.
Our Business Is Strong Because Our Foundation Is Strong
Our business is strong because our every business action is rooted in our values system foundation. It’s what formed the business, it’s what drives the business, and it sets us apart from all the competition out there. We succeed because we put our whole hearts into what we do. Holding to our values system ensures we will always work toward actively uplifting our employees and meeting the unique needs of our clients.
Perseverance Supports and Drives Our Workday
When we started, we worked really long hours, made mistakes, pushed ourselves hard, and deeply felt the growing pains every business feels. We use the same perseverance it took to get through those times to navigate our business every day. Our work is never just a paycheck for us. We’re invested, and one way you see that is in our round-the-clock service. We know that whether it’s noon, or 3 AM, if a critical issue comes up for our customers, we want to be there, and we know how to do that.
Commitment Makes Our Employees Stronger
Commitment plays a core role in our story. It’s the thread that holds everything together. Just as our employees give so much of themselves to us, we’re committed to them by providing healthy, above-standard wages, literacy classes, professional growth opportunities, health benefits and retirement options. We host gatherings and functions that include family to make their work with us more than just a job.
Commitment Ensures We Meet Our Clients’ Needs
Further, by tailoring our services to client requirements, we’re committed to you. We have staff whose only job is to attend to our customer needs, so you always receive the same excellent service that began our journey together. We want more than just a contract and a check for our service. We want your trust, and for you to take comfort in knowing that our priorities are driven by what you need.
Loyalty Keeps Us Focused On Priorities – Our Employees and Our Clients
Because we always remember that where we come from got us to where we are, this loyalty keeps us focused on what’s important. We built this dream from strength of character, but couldn’t have succeeded without our employees and our customers. Everyone helps this dream continue. We got here with continued gratitude and respect for the people that support us everyday. You make the dream complete.
YOUR CLEANING COMPANY’S EMPLOYEE TURNOVER AFFECTS YOUR IMAGE
Today’s the day an important corporate client is coming to the office for an annual meeting. You’ve got one chance to make a great impression, and today, your cleaning service had another rotation in cleaners that were not brief on the account cleanings specifications at all! Today the hallway carpet got missed, and the common areas are sloppy, all because the new cleaner wasn’t sure which areas needed to be covered today!
Your company image is your brand. Consistency in your cleanliness and presentation is vital to how your clients, tenants or guests perceive you and your standards.
YOUR CLEANING COMPANY EMPLOYEE TURNOVER AFFECTS YOUR PROFITS
Your cleaning company’s employee turnover takes away from your profits. Maybe your cleaning service having employee turnover takes more time out of your day to handle issues related to the inconsistent service you just received.
Employee turnover steals from your profits by stealing from your time:
• Time taken to find a new cleaning company
• Time taken on the phone tackling complaints
• Time taken to explain new staff changes to your condo owners
• Time taken to re-hash the cleaning requirement contract
• Time taken from your employee’s regular workload to handle these unplanned issues for you
The CLEANING COMPANY EMPLOYEE RETENTION OFFERS BETTER QUALITY CONTROL
Turnover often arises from low employee morale, and low pay. Knowing this, we offer our employees exceptional opportunities for professional growth, quality of life, job satisfaction, and financial security. In return, our employees are rewarded for their efforts, and love coming to work. We give them:
• Generous, above-standard pay
• Internal growth within our company
• Personal development & literacy classes
• Company-wide family inclusion events and outings
But how does this provide quality control to our customers? We’ve learned from experience that by retaining our employees longer than other cleaning companies, we can provide more consistent service that our clients can depend upon.
Although our 24/7 service, and dedicated client needs staff allow us to track and maintain our quality, our greatest value is in the quality work of our cleaners. We know we’ve locked onto a great quality control system because we see its rewards everywhere:
• In our client retention rates
• In employee retention rates
• In the respect and appreciation our clients give our cleaners
• In the relationships our cleaners build with our clients
In fact, one hotel and condo property provides our cleaners free lunches everyday as a “thank you” for their loyalty and dedicated service. We maintain their strong business image, our loyalty supports their profits, and they know they can depend on us. Our clients rave about our service, and that’s our greatest indicator that we have a powerfully effective system. It reflects in our clients’ success, and ours too.
WE VALUE THE IMPORTANCE OF YOUR IMAGE
More than just a cleaning service, Boston’s Best is a property manager’s closest ally, always mindful of how the job we do reflects upon you. We know that your image is important in upholding your reputation, and running your business smoothly. Every day that we maintain your property, your image is our priority.
WE CATER TO YOUR INDUSTRY
We have several years’ experience working with property management and condo associations, so we’ve grown to understand the challenges in meeting the requirements of condo boards and tenants. Any inconsistencies or poor overall service reflects negatively on you, and that makes your job more difficult. We know that your property’s unit turnaround is timeline-dependent, and that tenants and condo owners rely on cleanliness of common areas and amenities to feel good about where they live. We come in each day knowing exactly where your priorities lie, and remain flexible to accommodate any time-sensitive needs you may have on a day-to-day basis, as they happen.
WE MAKE YOUR JOB EASIER
Whether you’re maintaining properties, keeping up common areas, or getting units ready for renting or owning on time, your job can often feel like a juggling act. Having to micro-manage the cleaning staff to meet your quality standards is an unwanted distraction. For that reason, we know you need a cleaning company who’s looking out for your best interests. We’re always thinking ahead about our role in making your job easier because we:
- Maintain consistency.
- Maintain high service standards, and exercise quality control.
- Add value whenever possible with specialty add-on services aimed to save you time:
- Property common area cleaning
- Apartment turnover cleaning
- Sidewalk snow shoveling
- Specialty floor stripping, waxing, buffing, scrubbing, carpet cleaning & more
- Office cleaning services
- Porter services
- Trash removal
- Offer an extra set of eyes to notice building details and areas requiring maintenance.
WE PROVIDE ROUND-THE-CLOCK QUALITY CONTROL
Most cleaning companies have a manager that shows up every once in awhile to see that the work is being done right. We believe quality control deserves far more attention than that. Boston’s Best managers frequently visit our clients onsite to inspect service for cleanliness, review cleaner performance, but we continue our service where other cleaning companies leave off. When the other cleaning companies are punching out and going home, we’re setting our phones on stand-by, still ready for your call. Should you have an issue, anytime, any day, we’re there, offering real-time issue resolution 24/7.
When it comes to service, we believe you deserve more than just a cleaner. You deserve a company that can be a proactive advocate for your business. Our list of long-standing clients boast that our above-and-beyond approach to our work makes us stand out against the other cleaning companies. It showcases our dedication, and that makes us the best in our business.